Privacy policy.

Last Updated: 21st October 2025

Introduction

HG1 Social Ltd t/a Presence (“Presence”, “we”, “our”, or “us”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, products, or services, in accordance with the UK Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).

By using our website or services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect and process the following types of personal information:

  • Personal Identification Information: Name, email address, phone number, business name, and postal address.

  • Usage Data: Information about how you use our website, such as your IP address, browser type, and pages visited.

  • Transaction Data: Payment details and order history when purchasing our products or services.

  • Communication Data: Information you provide when you contact us, including feedback, project briefs, or enquiries.

2. How We Use Your Information

We use your personal data to:

  • Provide, manage, and deliver our services.

  • Process payments and manage client accounts.

  • Respond to enquiries and provide customer support.

  • Improve our website, services, and user experience.

  • Communicate with you about updates, promotions, or relevant information.

  • Comply with legal or regulatory requirements.

  • Send marketing materials or updates where you have provided consent.

3. Legal Basis for Processing Your Data

We process your personal data under one or more of the following lawful bases:

  • Contractual Necessity: To perform a contract or take steps prior to entering into one.

  • Consent: When you have given us permission to process your data for specific purposes (e.g., marketing communications).

  • Legitimate Interests: To operate and improve our business and services in ways that benefit our clients and users.

  • Legal Obligation: When processing is necessary to comply with legal or regulatory duties.

4. Sharing Your Data

We may share your information with:

  • Service Providers: Trusted third-party partners who help us deliver our services, process payments, host our website, or manage communications.

  • Legal Authorities: When required to comply with legal obligations, protect our rights, or prevent fraud or misuse.

  • Business Transfers: If we undergo a business restructure, merger, or acquisition, your information may be transferred to the new entity.

We only share data with third parties who adhere to data protection laws and keep your information secure.

5. Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, including satisfying any legal, accounting, or reporting obligations.

6. Your Data Protection Rights

Under the UK GDPR, you have the following rights:

  • Access: Request a copy of the personal data we hold about you.

  • Correction: Request correction of inaccurate or incomplete information.

  • Erasure: Request deletion of your data (subject to legal limitations).

  • Restriction: Request restriction of processing in certain circumstances.

  • Portability: Receive your data in a structured, commonly used, machine-readable format.

  • Objection: Object to processing, including for direct marketing purposes.

To exercise any of these rights, please contact us using the details below.

7. Security of Your Data

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.
However, please note that no method of transmission over the internet or electronic storage is completely secure.

8. Third-Party Links

Our website may contain links to third-party websites or services that are not operated or controlled by us. We are not responsible for the content or privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

9. International Transfers

We may transfer personal data outside the UK or European Economic Area (EEA) when using third-party service providers (e.g., cloud hosting).
When we do, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK Information Commissioner’s Office (ICO).

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.
We encourage you to review this page periodically to stay informed about how we protect your data.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

HG1 Social Ltd t/a Presence
Email: hello@presencestudio.co.uk
Website: www.presencestudio.co.uk
Registered Address: Unit 13 Thirkill Park, Thirkill Drive, Pannal, Harrogate, HG3 1GQ